Refund policy

Refund & Return Policy

We want everyone to love their order. Here's how returns, replacements and refunds work at Aesha's Merch.

Made to order

Every item is printed for you after you order. Because of this, we don't accept returns or exchanges for change of mind or incorrect sizing. Please check our size guide before ordering. If you have a problem with your order, contact us and we'll do our best to help.

Damaged, faulty or incorrect items

If your item arrives damaged, misprinted, faulty or isn't what you ordered, email us at support@aeshasmerch.com within 30 days of delivery with your order number and a photo. We'll send a replacement or give you a refund. You don't need to send the item back unless we ask, and if we do, we'll cover the postage.

Lost or missing parcels

If your tracking stops updating for an extended period, or your parcel is marked as delivered but hasn't arrived, email us. We'll investigate with our fulfilment partner and the carrier and, if the parcel is lost, reship or refund your order.

Wrong address

Please check your address carefully at checkout. If you notice a mistake, email us straight away from the address you ordered with. We can often fix it before your order is made, but we can't change the address once it has shipped.

Customers in the UK and European Union

If you are a consumer in the UK or the EU, you have the legal right to cancel your order for any reason within 14 days after you receive it. To cancel, email support@aeshasmerch.com within that 14-day period and tell us clearly that you wish to cancel. We'll confirm and give you return instructions. Please send the item back within 14 days of telling us, unused and in the condition you received it. Return postage is paid by you unless the item is faulty or incorrect. We'll refund the price of the item, plus standard delivery, within 14 days of receiving the item back. This is in addition to your legal rights for faulty goods.

Customers in Australia and New Zealand

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law and the New Zealand Consumer Guarantees Act. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. Nothing in this policy limits those rights.

Refunds

Approved refunds are sent to your original payment method within 10 business days. Your bank or card provider may take extra time to process the refund. Shipping costs are non-refundable except where the law requires it, or where the item was damaged, faulty or incorrect.

Care instructions

Please follow the washing instructions on your garment's label. Damage caused by not following them isn't covered.

Gift cards

Gift cards can't be refunded or returned.

Please don't return items to the manufacturer

Do not send items back to our printing partner. Contact us first and we'll tell you where to send them.

Questions?

We're here to help. Email us any time at support@aeshasmerch.com.