FAQ

Please check out the questions and answers below. You can also reach out to our customer service team. You can email us directly at: aeshasmerch@gmail.com

 What is Aesha's Merch?

Aesha's Merch features exclusive apparel and accessories inspired by Aesha, the beloved reality TV star from Below Deck. The collection includes items like tote bags, t-shirts, and more, designed to let fans show their love for Aesha in style.
How can I purchase Aesha's Merch?

You can purchase Aesha's Merch directly from our online store. Simply browse our collection, select your items, and proceed to checkout. We accept various payment methods for your convenience.
What payment options do you offer?

Aesha's Merch accepts the following payment methods for online purchases:

• All major credit cards, (Visa, Mastercard and American Express) as shown at checkout

• Apple Pay, Google Pay, Shop Pay, iDEAL, Bancontact, UnionPay & Afterpay coming soon.
When will my order be shipped?

Orders are typically processed within 2-3 business days. Shipping times may vary depending on your location and the shipping method selected at checkout. You will receive a confirmation email with tracking information once your order has shipped.
Can I return or exchange an item?

Yes, we accept returns and exchanges within 30 days of receiving your order. Items must be in their original condition and packaging. To initiate a return or exchange, please contact our customer service team with your order details.
Do you ship internationally?

Yes, we offer Free International Shipping to the following countries: Australia, Belgium, Canada, Switzerland, Czechia, Germany, Denmark, Spain, Finland, France, United Kingdom, Hong Kong SAR, Ireland, Israel, Italy, Japan, South Korea, Malaysia, Netherlands, Norway, Poland, Portugal, Sweden & Singapore.

Please note that international shipping rates and delivery times will vary based on your location. Customs fees or import duties may apply.
 How do I track my order?

Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the status of your shipment. If you don't receive one, please check your spam box before contacting us.
What should I do if I receive a damaged or incorrect item?

If you receive a damaged or incorrect item, please contact our customer service team immediately. We will assist you in resolving the issue and ensure that you receive the correct item or a replacement.
How can I contact customer service?

You can reach our customer service team or via email at aeshasmerch@gmail.com. We aim to respond to all inquiries within 24 hours.
Are there any special promotions or discounts?

We occasionally offer special promotions and discounts on Aesha's Merch. To stay updated on the latest offers, join our newsletter and follow us on social media.
Can I find Aesha's Merch in stores?

Currently, Aesha's Merch is available exclusively online through our website.
Is there a size guide available?

Yes, we provide a size guide for all apparel items on our website. Please refer to the guide to ensure you select the correct size.
How can I collaborate or become a brand ambassador?

If you're interested in collaborating or becoming a brand ambassador for Aesha's Merch, please reach out to us via email at aeshasmerch@gmail.com. We’re always excited to connect with passionate fans and influencers!
Is Aesha involved with this company?

Yes! Aesha is involved with Aesha's Merch - yay! The company is run by her brother and sister-in-law <3
What if my question isn't answered here?

For any other questions or concerns, please feel free to contact us. We're here to help!