Aesha’s Merch Refund & Return Policy
Hey Aesha fans! 💖 We want everyone to LOVE their order, so here’s a clear guide on how returns, exchanges, and refunds work.
Returns
-
Heads up: We can’t accept returns or refunds for items that don’t fit. Our size guide is there to help you pick the perfect fit, so please check it before ordering.
-
If your item arrives damaged, defective, or it’s the wrong item, we’ve got you! You can return it for a refund or replacement.
-
Items must be unworn, in the same condition you received them, with tags attached and in the original packaging.
-
To start a return, email us at aeshasmerch@gmail.com. We’ll confirm everything and provide the correct return address.
Exchanges
-
We only exchange items that are damaged or defective.
-
Just email us with photos, and we’ll get your replacement sent out as quickly as possible.
European Union Customers
-
EU customers still have the 14-day cooling-off period to cancel or return any order, as required by law.
-
Items must be unworn, unused, with tags and in original packaging, just like above.
Refunds
-
Once we get your return and inspect it, we’ll let you know if the refund is approved.
-
Approved refunds will be sent to your original payment method within 10 business days.
-
Banks and card providers may take extra time to process your refund, so thanks for being patient!
Shipping & Costs
-
Do not send items back to the manufacturer. We’ll provide the correct return address once your return is approved.
-
Shipping costs are non-refundable, unless your item was damaged or defective — in which case, we cover the return shipping.
Care & Usage
-
Please follow the washing instructions on your garment’s label.
-
Items damaged from not following the care instructions are not eligible for refunds or exchanges.
Exempt Items
-
Gift cards cannot be refunded or returned.
Questions?
We’re here to help! Reach out any time at aeshasmerch@gmail.com.
