Returns Policy
Returns & Exchanges Policy
At Aesha's Merch customer satisfaction is our top priority. We work closely with Printful to ensure your products meet the highest quality standards. Please read our returns and exchanges policy below:
Damaged, Defective, or Quality Issues
If you receive a damaged or defective item, or if there is a quality issue with your order, please contact us within 30 days of receiving your product. To initiate a return or exchange for these issues, follow these steps:
1. Contact Us: Email our customer support team at aeshasmerch@gmail.com with your order number and a detailed description of the issue. Include clear photos of the defect or damage.
2. Assessment: Our team will review your claim and, if approved, provide instructions for returning the item.
3. Resolution: Once we receive the returned item, we will process a replacement or a refund, depending on your preference.
Incorrect or Wrong Size Orders
Due to the custom nature of our products, we cannot accept returns or exchanges for incorrect orders or if you simply change your mind. Please carefully review sizing charts and product descriptions before placing your order.
Order Issues
For any issues related to your order that are not covered above, please contact our customer support team. We will do our best to assist you and find an appropriate solution.
How to Contact Us
For any questions or to start a return or exchange, please email us at aeshasmerch@gmail.com. Be sure to include your order number and a detailed description of your issue.
Additional Information
- Timeframe: You have 30 days from the receipt of your item to submit a return claim for damaged, defective, or quality issues.
- Evidence: Clear documentation and photos are required to process your claim.
- Return Address: We will provide you with the return address once your claim is approved.
We appreciate your understanding and cooperation in helping us maintain high-quality standards and excellent customer service.
Thank you for shopping with Aesha's Merch!