Shipping Policy
Shipping Policy
Thank you for shopping with us! Below is our shipping policy to help you understand how we handle and deliver your orders.
Shipping Rates
-
We offer both domestic and international shipping with rates that vary depending on the destination and the weight of your order. Please see your shipping charge at check out.
-
Domestic Shipping (New Zealand): Shipping costs are calculated based on the total weight of your order and the destination within New Zealand.
-
International Shipping: Rates for international orders will vary based on the destination country and the weight of your order. Please note that additional customs fees or import taxes may apply depending on the country's regulations.
Processing Time
- All orders are processed within 2 and 5 business days. This includes order verification, quality checks, and packaging.
Shipping Time
- Domestic Orders: Shipping time varies depending on your location. Typically, orders should arrive within 5-15 business days after processing.
- International Orders: Shipping time varies depending on the destination country. Orders may take anywhere from 10-30 business days after processing, depending on customs and local postal services.
Important Notes
- All our shipping is shipped express. Please ensure that your shipping address and phone number are correct at checkout. A phone number is required for express shipping; otherwise, your order will default to standard shipping at the same price.
- We are not responsible for packages delivered to incorrect addresses.
- Once your order is shipped, you will receive a confirmation email with tracking information so you can follow your order.
- We are not responsible for any customs fees or import duties that may apply in your country.
- By completing your purchase, you agree to the shipping costs charged.